SPH Media — Technical Discovery

How to Use This Pack

1. Assign one SPH owner per section (Commerce, ServiceNow, OneTrust, SMS, MoEngage).
2. Complete every field marked SPH TO COMPLETE — leave blank if unknown and note expected date.
3. Attach documents where requested (OpenAPI, architecture diagrams, API credentials via secure channel).
4. Return to: proposals@quicksales.ai — Subject: SPH Technical Discovery — [Date]
5. Target: Within 10 business days of contract signing (Week 1 of project).

What QUICKSALES.AI Will Produce After You Return This Pack

A. Commerce Backend (Highest Priority — Blocks All RFP Journeys)

SPH owner: ____ Email: ____ Due: ____

RFP references: postal code verification, CS-123456 case refs, https://sph.sg/updatecc, https://sph.sg/xRfU, vacation suspend/extend, delivery status, payment verify.

A.1 System Identification

A.2 Authentication

A.3 Subscriber Identity Model

A.4 Outbound API Contract — SPH Confirms or Corrects Endpoints

QUICKSALES.AI proposes this contract based on RFP journeys. Strike through and correct any row that differs in your system.

A.5 Inbound Webhook Contract — Commerce → QUICKSALES.AI (C1 Notifications)

Webhook URL (QUICKSALES.AI provides after sandbox provision): https://api.sph-media.quicksales.ai/v1/webhooks/commerce

Event types — confirm availability

Sample webhook payload (SPH to validate or provide actual sample)

{
  "event_id": "evt_20260708_001",
  "event_type": "payment_failed",
  "timestamp": "2026-07-08T09:00:00+08:00",
  "subscriber": {
    "subscriber_id": "SUB-XXXXXX",
    "msisdn": "6591234567",
    "email": "customer@example.com",
    "title": "Lianhe Zaobao Digital"
  },
  "payload": {
    "amount": 28.90,
    "currency": "SGD",
    "due_date": "2026-07-07",
    "payment_update_url": "https://sph.sg/updatecc"
  }
}

SPH comments / corrections to payload schema:

B. ServiceNow CSM

SPH owner: ____ Email: ____ Due: ____

B.1 Instance Details

B.2 Virtual Agent API Readiness

B.3 Provider Application (QUICKSALES.AI as Primary Bot)

SPH IT creates in UAT; QUICKSALES.AI assists on call.

B.4 Case & Interaction Tables

B.5 ServiceNow Contacts

C. OneTrust (Consent — E1, E2, E3)

SPH owner: ____ Email: ____ Due: ____

E1: "These information would be kept within OneTrust"

C.1 Tenant

C.2 Collection Points & Purpose IDs

C.3 API Endpoints Used

C.4 Identifier Model

D. SMS Gateway (C1 Fallback)

SPH owner: ____ Email: ____ Due: ____

SMS fallback message approval

E. MoEngage (Phase 2 — Option B: F1, F2)

SPH owner: ____ Email: ____ Due: ____

MoEngage ↔ QUICKSALES.AI webhook (we provide URL in UAT)

F. DNC Registry (F3 — Phase 2)

SPH owner: ____ Email: ____ Due: ____

G. Meta WABA & Policy Readiness

SPH owner: _______________ Email: _______________ Due: _______

Confirm current WhatsApp Business Account status so we can assess blocking risk before go-live. See proposal Section 14.

H. Integration Sign-Off

Return completed pack to: proposals@quicksales.ai

QUICKSALES.AI will schedule a 2-hour Integration Contract Workshop within 48 hours of receiving Sections A + B to walk through endpoint mapping live with SPH technical leads.